play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 4464147284
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive a verification code. Verify the OTP to securely login without needing a password or email. This streamlined login method allows for quick and easy access to the app.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal, then click on "send OTP" and wait for the code to arrive. If you don't receive the OTP within the allotted time, use the app's support system, accessible via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active account number. If your account number has changed, please email your correct KYC (Know Your Customer) details to customer support for assistance with the account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once you've installed the updated app, you should be able to log in and start playing without any problems. This should give you access to the latest features and gameplay.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher threshold compared to other apps. Withdrawals are only possible for funds earned through gaming, and not for bonus amounts collected. This means you can redeem your earnings from gaming activities but not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are complete and submitted within the app. This includes saving your Aadhar card and linking your UPI and bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services enable a processing time of 30 minutes to 3 hours. However, payment processing can sometimes be delayed, requiring a wait of up to 24 hours in some cases. This variation in payment delay can impact overall wait time for users.
Q4: Why is the bonus balance not being withdrawn?
You can use the bonus earnings for gaming purposes only, and the funds cannot be withdrawn by anyone else. The money earned from playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for further assistance.
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